Future of Retail: Digital, Flexible, Trust-Based

This time, Nora Young and Cathi Bond are talking shopping. Cathi Bond looks at this profile of retail design company, The Science Project. It seems to take a page from user experience design to create a shopping experience that's data-driven, supported by digital, and very flexible. Nora mentions Frank and Oak's approach to offering a number of experiences in-store besides shopping. Meanwhile, Nora talks about a convenience store in the isolated Swedish town of Viken, which is unstaffed (via Springwise). It operates through a combination of an app which unlocks the door, monthly billing and trust (plus security measures!). Nora and Cathi chat about the trust economy. [iframe style="border:none" src="http://html5-player.libsyn.com/embed/episode/id/4305656/height/100/width/480/thumbnail/no/render-playlist/no/theme/standard" height="100" width="480" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen] Download MP3

2 responses to “Future of Retail: Digital, Flexible, Trust-Based

  1. I love the idea of the trust economy. Like in Toronto, how the streetcars now open the back doors and assume you have a pass or transfer (with a TTC-person there to occasionally check)… That's how the entire public transit system works in Berlin: there are no turnstiles at all. Do people abuse it? Some, but not enough that a city like Berlin has changed their system (presumably). But as my former partner said, 'If you give people trust it's likely they'll want to be deserving of that trust'.

    On a side note: I listen to three podcasts regularly, and would like to expand that number… as two of those three are The Sniffer and Spark, may I ask do either/both of you have a list of favourites or recommendations that one could look through for one's own library?

    Keep up the great work! I continue the love The Sniffer all the time!

    – TCK

    • Hi TCK! Glad to see you're still listening to The Sniffer, and thanks for your comments. As for other podcasts, I enjoy the Buddhist Geeks podcast. It's a bit spotty, quality wise, but can be excellent. In non-tech podcasts, I like Shannon Cason's Homemade Stories a lot.

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